Short Sale Story with Homecomings Financial

Just the facts and nothing else. My clients and I placed an offer on a home that was in the short sale status and listed with a local real estate office. We placed the offer and it was accepted by the seller on 11.14.2007. Of course in a short sale, the lender has to approve everything that happend in regards to the transaction. We waited and waited and waited. We had a closing date coming up on 1.31.2008. The listing agent made numerous calls begining in the middle of January. Not once did Homecomings Financial respond. I even called because my buyers were concerned and tired of waiting. After 22 minutes on hold, somebody finaly answered. They had no answers and were not concerned in the least about helping the sale close. All they could say was " I don't know whats going on, but I will call the listing agent when I do". To top it off, the person I spoke with was rude and had an attitude when he found out I was the buyers agent. Bottom line was, on 02.11.08, we canceled the contract and the agent pulled the listing. Here you have a situation where they had the opportunuty to get one of their bad deals they should have never loaned on off the books , but could careless. Now the home is just parked there, the sign is gone and they are right back where they started. Pathetic is the best way to describle Homecomings Financial, A GMAC company. Does this mean that all their employees are rude and they handle all their transactions like, truth is, I don't know. Maybe this is standard, maybe this is an exception. You be the judge. And by the way, here's the link to ripoffreport.com, by the looks of it, there are about 75 other people who were treated poorly enough to take the time to write. http://www.ripoffreport.com/reports/0/120/ripoff0120390.htm#91853